The importance of legal services is evident in the frame work of justice systems and in the protection of rights of individuals. Despite the availability of legal services and protections in statutes, the fact remains that a big segment of society does not know and understand legal services. Traditional methods of legal consultation are not accessible because of their high cost and the need to travel to a specific location to receive consultation. In recent years, the use of artificial intelligence (AI) and natural language processing (NLP) enable the construction of an intelligent system to “democratize” access to legal services by processing and transforming legally complicated texts to more accessible versions [1]. NyayaSetu AI is an AI system designed to provide users with simple legal information and act as a legal awareness and procedural guidance tool. The set of services offered by NyayaSetu AI is meant to remove the informational barrier that exists between the citizen and the legal system in the legal system by providing a simplified user-friendly answer to a legal question and directing the user to take legal action. This paper presents the design, the analysis of the problems, and the conceptual framework of NyayaSetu AI and its cost-effective and efficient access to justice. NyayaSetu AI aims to be an intelligent legal assistant system that will help mitigate the growing divide between the general population and the legal system. Modern societies do have many legal rights and protections. However, many people cannot access these rights and protections due to the high levels of legal jargon, complicated steps and processes, and high associated costs [2]. The system uses new advancements in artificial intelligence, natural language processing and knowledge representation to provide digital legal assistance in simple and relevant legal advice to the user. The underlying framework of NyayaSetu AI is to convert logic and user dialogue into formal legal documents. The conversion of informal and unstructured language into legal documents and articulated reasoning is a major step for people to engage with the legal system. The system is designed to empower people to engage with the system on their own without legal professionals. There is an unequal distribution of legal knowledge and the system is designed as a response to the imbalanced distribution of legal knowledge [3]. There is a gap between legal information and the legal system. Legal language and legal documents are intentionally written to be unapproachable to the average person. Additionally, the framework features privacy protection technology for personal queries, and incorporates Ethical AI principles of fairness, transparency, and accountability to strengthen user trust by addressing concerns of response bias. Early evaluations of intelligent assistance systems indicate a promising future in legal research by streamlining and optimizing the process to enhance user satisfaction [4]. This research proposes a framework to support legal informatics by extending service capacity to individual users, community user advocates, and administrator user advocates. With a blend of digital innovation and HCD, NyayaSetu AI cultivates the proposition to improve accessibility of legal services and enhances the ease of user engagement in governance [5]. The last few years have seen a change in the structure and reach of many of the world’s modern legal systems. In particular, the rise of digital technologies and the use of Artificial Intelligence have altered how legal information is disseminated, how legal administrative tasks are performed, and how inefficiencies in legal systems are handled. Intelligent Systems can help integrate more systems into the justice process. Legal systems can currently be cost prohibitive and procedural complex which can result in a lack of public awareness and understanding of the legal systems. In many cases, the public can be legally educated, and the systems through which justice is attained can be streamlined. Intelligent Systems can be used to automate the legal processes, and enable the public to educate themselves legally so that the public can provide the professional legal opinions to the public.
Artificial Intelligence in Law, Legal Assistance Systems, Natural Language Processing, Access to Justice, Knowledge-Based Systems, Digital Legal Aid, Algorithmic Decision-Making
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